Got a Question?

Find answers to common questions about our airport transfer and chauffeur services.

Frequently Asked Questions

Q1 – Can I pay by credit or debit card?

Yes, we accept all major credit and debit cards. Online payments are processed securely via card or BACs bank transfer.

Q2 – Can I book in advance?

We recommend booking in advance to ensure driver availability and vehicle choice. You can book days, weeks, or months in advance for special events and airport journeys.

Q3 – How do I book a return trip?

When placing your booking, simply add your return journey date and time. Both legs can be confirmed in one booking request.

Q4 – How will I know when my vehicle has arrived?

We send automated SMS and email notifications when your driver is assigned and when your vehicle arrives at your designated pickup point.

Q5 – What if my flight is delayed?

Our dispatch team monitors live flight statistics for all airport pickups. Your driver adjusts arrival time accordingly so you are never stranded.

Q6 – Do you provide child or baby seats?

Child and booster seats can be requested during booking at no additional charge, or you are welcome to use your own personal child seat.

Q7 – Do I need to wear a seat belt?

Yes, all passengers are required by UK law to wear seat belts at all times during transit.

Q8 – How are fares calculated for extra pick-ups or drop-offs?

Fares are calculated as guaranteed fixed prices based on distance and vehicle category. Additional stops can be added during online booking for an exact locked quote.

Need Assistance With Your Booking?

Our dispatch desk is ready to help with your itinerary.

📞 Dispatch Phone

For bookings, dispatch, or immediate assistance:

0117 990 4119

✉️ Email Support

For corporate accounts, flight changes, or enquiries:

info@sapphirecars.net
Book online or call us on 0117 990 4119